Help

My subscription hasn't unlocked the app

On the subscription screen, or in Settings (the gear at the top right), tap Restore purchases. Use the Apple Account that bought the subscription. If Apple says you're already subscribed, restore before trying to buy again.

Apple billing and subscription help

How do I cancel?

Open iPhone Settings, tap your name, then Subscriptions, then ToneMaxx. You can also tap Manage Apple subscription in the app's Settings. Deleting the app or its data doesn't cancel a subscription.

Manage Apple subscriptions

How do I get a refund?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

The microphone isn't working

In iPhone Settings → Privacy & Security → Microphone, allow ToneMaxx, or tap Microphone settings in the app's Settings. Use your iPhone's built-in microphone, not Bluetooth headphones.

The voice test asks me to try again

The test starts with one second of quiet to measure the room. Find a quiet place, hold your iPhone about a hand's width (about 10 cm) from your mouth, and speak at a comfortable volume.

What does my score mean?

It's an estimate from one recording, using the app's measurement model. Room noise, how you hold your phone and how your voice feels that day all change it. The pitch comparison is an estimate against the app's reference model, not a ranking of people. It isn't a medical assessment or a judgment of you.

Where are my recordings?

Open the Progress tab. Voice tests, practice sessions and speaking takes are listed there. Tap one to replay it.

Can I export or delete my data?

In Settings, Export my recordings and history creates the audio files and a readable history file. Delete all local data removes everything from the app on this iPhone. You can delete single sessions from Progress. Copies you've shared and iCloud backups have their own controls.

Can I turn off analytics?

Yes. Turn off Share anonymous usage events in Settings. Recordings, scores and your answers are never part of analytics. See the privacy policy.

Practice feels uncomfortable

Stop and rest. Don't force a lower pitch, a louder sound or a longer hold. Journey sessions offer an easier version: turn on Take the easier version before you start. If you have pain, hoarseness that lasts or other voice symptoms, see a doctor or speech-language pathologist.

Can I skip or repeat a session?

Yes. In Journey, pause, skip or repeat any session. Skipped sessions stay open to revisit. Only finished sessions count toward your progress.